Our utmost priority is to deliver exceptional services in a pleasant and welcoming environment. We are dedicated to ensuring your complete satisfaction and providing a secure and enjoyable journey. We strive to prevent any misunderstandings between our tour escorts, the company, and you.
The Terms and Conditions provided below, both on our website, tour registration form, printed materials, brochures, and the “How to book your tour” section, serve as the foundation of our agreement and mutual understanding. It is essential that you carefully review, comprehend, and accept all the terms and conditions and the brochure before registering yourself, your family, or friends for any of our tours.
If you have any inquiries or require clarification regarding the terms and conditions, please do not hesitate to reach out to us. Our team is committed to assisting you and ensuring your journey fulfills your expectations.
Please note that all itineraries provided are sample itineraries intended to give you a general idea of the expected trip schedule. Several factors, such as weather conditions, road conditions, and the physical capabilities of the participants, may necessitate changes to the itinerary either before or during the tour. We reserve the right to modify any schedule in the interest of ensuring the safety, comfort, and overall well-being of the trip participants. The itinerary is tentative, and the specific days and timings may be altered based on ferry and boat availability.
Budget, Standard & Premium Tour Packages
Deluxe & Luxury Tour Packages
If you wish to cancel your booking with Andaman Ocean Tours & Travels, please notify us in writing. Cancellations are subject to the following charges:
A cancellation charge of INR 2500/- will be applicable.
Rescheduling Program: Free No Cost
If you wish to reschedule your program, there will be no additional charges.
Please note that bookings made for hotels and private cruises may have their own cancellation policies. In such cases, the cancellation charges will be as per the policies set by the respective establishments.
It is important to inform us about your cancellation or rescheduling request as soon as possible to avoid any inconvenience. The cancellation charges will be deducted from the amount already paid, and the remaining balance will be refunded to you.
We understand that unforeseen circumstances may arise, and we will do our best to accommodate your requests and assist you accordingly. If you have any further questions or require clarification regarding the cancellation policy, please feel free to contact us.
Guests can make payment through local clearing cheques or use online banking options such as Gpay or PayU Payment Gateway. Please contact us for the bank account details to proceed with the payment.
The first day of the tour will commence at any time, depending on the arrival of your respective flight or cruise, whether it be in the morning, afternoon, or evening. Similarly, the last day of the tour will conclude at a time based on your departure arrangements. In this context, a ‘Day’ refers to a part of the day, a full 24 hours, or any portion thereof.
Please note that all hotels in Andaman have an early check-out time. Requests for late check-out are subject to availability and may require an additional payment. While we can make a request for early check-in or late check-out on your behalf, we cannot guarantee its availability. The possibility of early check-in or late check-out depends on the hotel’s policy, the time of year, and room availability. Additionally, please be aware that breakfast is not included on the day of arrival, and if you choose to have breakfast at the hotel, an extra charge will apply.
Andaman Ocean Tours and Travels reserves the right to cancel the booking or registration of any tourist after accepting the payment but before the commencement of the tour, without providing any specific reason. In such cases, the Company will refund the payment received from the tourist for the tour, but no interest will be paid on the refunded amount.
The guest acknowledges and agrees to comply with the policies, rules, and regulations set forth by Andaman Ocean Tours and Travels. If a guest’s behavior poses a threat to the tour, its employees, or other guests, we reserve the right to refuse service or expel the guest from the tour. In such circumstances, the guest will be responsible for any associated costs, and no refund will be issued for any unused portions of the tour. We retain the right to refuse service to anyone at our discretion.
Andaman Ocean Tours and Travels reserves the right to terminate the booking or registration of a tourist during the tour if the tourist fails to adhere to the decorum of the tour, engages in misconduct, or for any reason deemed necessary, without providing any specific explanation. In such an event, no refund or compensation will be provided to the tourist, and the tourist will be solely responsible for arranging and bearing the expenses associated with their return travel.
We would like to inform you that ferry timings are subject to change without prior notice. Please be aware that all ferry transfers are contingent upon factors such as weather conditions, sea conditions, sailing permits, and the schedules set by the Department of Shipping. These factors may influence the availability and timing of ferry services. We appreciate your understanding and flexibility in accommodating any changes that may arise due to these circumstances.
We do not guarantee the sailing of Government ferries or Private Ferry In the event that these services are unable to sail due to bad weather or technical issues, we cannot be held liable for the inconvenience caused.
To avail transfer services, we kindly request that you provide us with the names and ages of all passengers. This information is necessary to book the tickets for the PB – Havelock – PB route.
Passengers are responsible for carrying their own luggage during the journey. Our management and staff are not liable for any loss of belongings such as cash, valuable articles, or mobile devices.
Our liability is limited to the value of the ticket. In the event of any loss or additional payments required for extra services, Andaman Ocean Tours and Travels will not be held responsible.
Please be aware that the charges mentioned are for the base category. If the base category is not available, we will make efforts to secure a booking in the upper category. Any price difference for the upgraded category can be settled upon arrival.
Andaman Ocean Tours and Travels assists guests with transfers, and in case of ticket unavailability or cancellations, our liability is limited to the value of the ticket. We will make every effort to arrange alternative options and present them to the guest. Any additional payments for these alternatives are the responsibility of the guest.
Please take note of these policies and feel free to reach out to us if you have any further questions or concerns.
We would like to bring the following baggage policy to your attention:
Tourists are responsible for their own baggage throughout the duration of their trip. This includes keeping track of their baggage at the airport, during air travel, in coaches, and at immigration points. It is essential for tourists to personally verify and take responsibility for their belongings.
The handling of baggage, such as porterage or tipping for assistance in carrying luggage to hotel rooms, is the responsibility of the guests. These charges are to be paid directly to the service provider offering such assistance.
Any porters or helpers arranged by the tourists at airports, immigration points, or any other location are solely the responsibility of the tourists. Guests are expected to pay tips directly to these individuals for the services provided.
We kindly request that you carefully manage your baggage and ensure its safety throughout your journey. Should you have any queries or require further assistance regarding baggage-related matters, please do not hesitate to contact us.
We would like to provide the following advice regarding valuable items:
The Company strongly advises tourists to avoid carrying valuable items with them during the tour, if possible. It is recommended to minimize the number of valuable possessions taken on the trip.
If tourists do carry valuable items, it is recommended to keep them on their person when leaving the hotel premises for any reason. It is advised not to store valuables, money, important travel documents, etc., in suitcases. Instead, it is preferable to utilize safe deposit lockers provided by the hotel or other secure storage options.
Please note that in the event of any loss of valuable items experienced by the tourist, the Company cannot be held liable or responsible for the loss. It is the responsibility of the tourist to take necessary precautions to safeguard their valuable belongings.
We encourage tourists to exercise caution and use the available safety measures to protect their valuables during the tour. Should you have any further inquiries or require additional guidance regarding the handling of valuable items, please do not hesitate to contact us.
We would like to inform you of our shopping policy:
Shopping is considered an important activity during any tour. However, Andaman Ocean Tours and Travels does not endorse or promote any specific shop or vendor for shopping purposes.
We trust that our guests are capable of making their own informed decisions regarding what to buy and where to buy. It is entirely at the discretion of the guest to choose their preferred shopping destinations.
Please be aware that Andaman Ocean Tours and Travels cannot be held responsible or liable for any instances of cheating or misleading behavior on the part of shop owners or vendors. It is the guest’s responsibility to exercise caution and make prudent purchasing decisions.
We advise guests to exercise their own judgment while shopping and to be aware of the risks involved. Should you require any recommendations or guidance regarding shopping options in the area, we would be happy to provide general information.
The health and well-being of our guests are of utmost importance to us. Therefore, we have implemented the following health policy:
Any person who has a contagious disease is strictly prohibited from participating in the tour. This measure is in place to ensure the safety and well-being of all tour participants.
If any individual is found to have a contagious disease during the tour, they will be asked to leave the tour immediately. It will be their responsibility to make their own arrangements for returning home, considering their health condition.
We kindly request all participants to prioritize their health and the health of others by refraining from joining the tour if they have a contagious disease. This policy is in place to maintain a safe and healthy environment for all guests.
Please take note of the following information regarding water sports activities:
Activities such as Scuba Diving, Snorkeling, Fishing, Boating, etc., may incur additional charges. These charges are not included in the standard tour package and will need to be paid separately. Kindly check with us for the specific details and pricing of these activities.
Museum Closure and Public Holidays:
Please be aware that most museums, Ross Island, Baratang, and Redskin/Jolly Buoy may be closed on a specific day of the week and certain public holidays. It is the responsibility of the clients to check and consult the schedule to ensure they are able to visit all the desired places.
We recommend checking the availability and operational hours of the attractions and activities beforehand to avoid any disappointment during the tour. Our team will be happy to assist you in providing information about the schedule and availability of these sites.
We would like to inform you about the payment arrangements for certain additional facilities:
Additional facilities such as laundry services, telephone usage, mini bar, alcoholic beverages, non-alcoholic beverages, food, optional excursions, excess baggage fees, shopping, and any other personal expenses are the responsibility of the tourist.
These additional facilities are not included in the tour package and will need to be paid for by the tourist directly. The payment should be settled before leaving the respective hotel, ship/cruise, or restaurant, as applicable.
Please note that the expenses for these additional facilities are separate from the tour package and are to be borne by the tourist individually. It is important to settle these payments in a timely manner to avoid any inconvenience.
We would like to inform you about the availability of paid toilets at certain places/destinations:
In some locations or countries, there may be paid toilets available for public use. These paid toilets are not included in the tour package, and the cost associated with using them is the responsibility of the tourist.
It is important for tourists to be aware of such arrangements and make necessary provisions for using paid toilets during their tour. The expenses incurred for using these facilities should be handled by the tourist individually.
We recommend that tourists carry some local currency or small change to conveniently access paid toilets, if required, during their trip. Our team can provide you with information on specific locations where paid toilets are available, if needed.
We would like to inform you about our insurance policy:
We do not provide any insurance coverage for accidents, sickness, loss due to theft, or any other reasons. It is the responsibility of the visitors to arrange for suitable insurance coverage in their home country before embarking on the tour.
We strongly advise all visitors to obtain comprehensive travel insurance that covers their medical expenses, personal belongings, and any unforeseen circumstances that may arise during the tour.
Please note that all baggage and personal property are at the client’s own risk throughout the duration of the tour. We recommend taking necessary precautions to safeguard personal belongings and valuables.
It is essential for visitors to make appropriate insurance arrangements to protect themselves against any unforeseen events. Should you have any further questions or require assistance in obtaining travel insurance, please feel free to contact us.
To ensure a smooth travel experience to India from overseas countries (excluding citizens of Nepal & Bhutan), please take note of the following passport and visa requirements:
Please ensure that you fulfill all passport and visa requirements well in advance of your travel dates to avoid any inconvenience or disruption to your trip. If you have any further questions or concerns regarding passports and visas, feel free to contact us.
We would like to bring to your attention the following important information regarding government rules for NRI tourists:
We kindly request all NRI tourists to comply with these government rules and regulations to ensure a smooth and enjoyable tour experience. Should you have any specific concerns or require further information, please feel free to contact us.
We value and prioritize the privacy of our guests’ information. Please be aware of the following policies regarding the disclosure and handling of your personal data:
We are committed to maintaining the privacy and confidentiality of your information to the extent permitted by law. If you have any concerns or questions about our privacy practices or the handling of your personal data, please contact us.
Please note that our tours are specifically designed for tourists, and the services provided are intended solely for their use. We kindly request all tourists to refrain from inviting or including non-tourist guests on the tour or allowing them to utilize any of the services provided.
This restriction is in place to ensure the smooth and efficient operation of our tours and to maintain the quality of our services for our valued tourists. It also helps us adhere to safety regulations and avoid any potential disruptions or conflicts.
We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or need further clarification, please feel free to reach out to us.
Please carefully read and understand the following liabilities and limitations:
Weather Conditions: The Andaman Islands are subject to weather fluctuations and natural conditions that may impact certain activities. Activities such as snorkeling, scuba diving, and water sports are weather-dependent and may be affected or canceled in case of unfavorable conditions.
Please note that these liabilities and limitations are in place to ensure transparency and to manage unforeseen circumstances. We recommend that you carefully review and understand these terms before booking your tour with us.
If a tourist has any claims, grievances, or complaints regarding the services provided by any independent contractors, it is important to follow the procedure outlined below:
Immediately notify the independent contractor in writing about the claim, grievance, or complaint.
Hand over a copy of the written notification to the tour escort, leader, manager, assistant, and/or the Company.
Ensure that the notification is submitted within 7 days of the incident or occurrence to allow the Company to address the matter with the concerned party.
By following this procedure, the Company will be able to take appropriate action and work towards resolving the issue. It is important to communicate your concerns in writing and provide the necessary details to facilitate a prompt and effective response.
In case of any disputes or claims related to the tour, the jurisdiction for resolving such matters shall be the Court of competent jurisdiction at Port Blair, Andaman & Nicobar Islands, India. This means that any legal proceedings or litigation arising from the tour will be handled in the specified court.
It is also important to note that if any provision of these terms and conditions is deemed invalid, illegal, or unenforceable, it will not affect the validity or enforceability of the remaining provisions. Each provision is considered separate and independent, and the invalidity of one provision will not impact the others.
Please consult with a legal professional or seek advice from appropriate authorities for any specific concerns or questions regarding jurisdiction and legal matters.
Terms and conditions are the legal guidelines and agreements that outline the rights, responsibilities, and obligations of both the tour company and the travelers. They cover various aspects such as booking, payments, cancellations, liabilities, and more.
Terms and conditions provide clarity and transparency regarding the rules and expectations associated with the tour. They protect the interests of both the tour company and the travelers by establishing a mutual understanding of the agreed-upon terms.
The terms and conditions can usually be found on the tour company’s website or in the tour brochure. It is important to review them before booking a tour to understand the contractual obligations and rights involved.
The cancellation policy specifies the rules and fees associated with canceling or modifying a tour booking. It outlines the timeline for cancellations, any applicable refund amounts, and the procedure for requesting a cancellation.
Yes, there might be additional charges that are not included in the tour cost. These could include entrance fees to attractions, taxes, meals, transportation during free time, optional activities, and other personal expenses. The terms and conditions should specify what is included and what is not.
The terms and conditions should outline the procedures and policies regarding changes to the tour itinerary. It may include information about the tour company’s rights to modify the itinerary due to unforeseen circumstances or safety concerns and how they will communicate such changes to the travelers.
The accepted payment methods should be mentioned in the terms and conditions. It could include options such as credit/debit cards, bank transfers, or online payment platforms. The terms and conditions may also specify the payment schedule and any applicable fees or surcharges.
The terms and conditions should clarify the extent of liability that the tour company holds. It may outline the company’s responsibilities in terms of providing services, ensuring safety, and handling unforeseen circumstances. It may also specify any limitations of liability on the part of the company.
The terms and conditions should provide instructions on how to address complaints or grievances. It may specify the required procedures for reporting issues and the timeline within which they should be communicated. It is important to follow these procedures to ensure that your concerns are properly addressed.
The terms and conditions are legally binding, but in some cases, they may be subject to change. The terms and conditions should outline the circumstances under which modifications can be made and how they will be communicated to the travelers.